FAQ
General Questions
Find My Lab Test (FMLT) is a platform that helps you access affordable, physician-authorized lab tests at local partner laboratories through its service provider, Lab Testing API. You can take charge of your health without needing a doctor’s visit.
Our services are available to individuals 18 years and older. Due to state restrictions, testing is not available to residents of New York (NY), New Jersey (NJ), Arizona (AZ), or Rhode Island (RI).
No. A physician from Lab Testing API’s network will review and approve your order, providing the required test requisition so you can proceed to testing.
No. FMLT is not a healthcare provider, medical facility, or lab. We act as a platform that connects you with physician-authorized testing services through Lab Testing API. Our service is not intended to replace medical advice, diagnosis, or treatment.
Yes. Through our partner Lab Testing API, we maintain strict HIPAA compliance, ensuring your data remains confidential and secure.
No, we do not accept insurance. All our tests are out-of-pocket services and are not billed through any insurance provider.
This allows us to offer transparent, upfront pricing without unexpected costs or delays.
You are welcome to use your Health Savings Account (HSA) or Flexible Spending Account (FSA) if eligible, but please confirm with your provider.
FMLT works with Lab Testing API, its chosen physician network, and accredited laboratories to provide our lab testing services.
If your results are overdue, please contact our Customer Service team, and we will work with Lab Testing API to resolve any issues.
For assistance regarding your results, call 888-362-4321.
Testing & Process
We currently offer in-lab testing only for a range of categories including wellness panels, hormone levels, STD testing, thyroid health, and more. All tests require you to visit a nearby participating lab for sample collection.
- Choose your test(s) and place an order through the FMLT website.
- A physician reviews and approves your order.
- You receive a lab requisition form in your dedicated account area
- Visit a partner lab location and complete the test.
- Your results will be available in your secure account area once available.
You’ll be directed to one of our certified partner labs (QUEST labs only) near your location.
No. Currently, all FMLT testing services are in-lab only. We do not offer at-home test kits at this time.
Results & Follow-up
Most test results are available within 2–8 business days, depending on the type of test. You’ll receive your results in your secure account area.
FMLT does not offer medical consultations. We recommend reviewing your results with your healthcare provider for guidance and next steps.
Your results will be available securely through your dedicated FMLT portal. Simply log in and click the “Results” icon to access and download them.
For your privacy and in compliance with HIPAA regulations, we do not send lab results via email. However, you will receive an email notification once your results are ready in the portal.
Legal, Age & State Restrictions
No. Our service is intended for personal wellness and informational use only. It does not replace regular checkups or ongoing care from a licensed medical provider.
Yes. You must be 18 years or older. Additionally, services are not available in NY, NJ, AZ, or RI due to state regulations.
Yes. By placing an order, you consent to allow Find My Lab Testing, Lab Testing API and its associated physicians and lab partners to use your personal health information to fulfill your test requisition and deliver results, in compliance with HIPAA and relevant laws.
Orders & Customer Support
Please check our Order cancellation and Refund policy
Booking an appointment is quick and convenient. Simply visit our Appointment Scheduling Page here: https://dev106.olamsolutions.com/find-a-lab/ Choose your preferred lab location, date, and time.
Once your appointment is confirmed, you'll receive a confirmation code via email. You can use this code anytime to modify or cancel your appointment through the same scheduling page.
If you need help booking or changing an appointment, feel free to contact us, and our support team will gladly assist you
Appointments are not required—most partner labs accept walk-ins. However, please note that appointments take priority, and wait times for walk-ins may vary based on availability.
If you prefer to schedule an appointment in advance, you can do so through your secure portal or by contacting us directly, and we’ll be happy to assist you.
You can reach our support team at support@findmylabtest.com or call us at 888-362-4321. We’re here to help during business hours, Monday through Friday